FROM PROFESSIONAL TO PROFESSIONAL
Who I am?
Like you, I am a professional in marketing and customer experience area. I gained my knowledge in university but also on the job. I have discovered CX as a standalone discipline in the last 7 years, however, my marketing expertise and professional career of overt 25 years have always considered the customer and their experiences and emotions with.... the brand, the organisation, the products, the touch points and distribution, etc. You see my point :)
TRAINING PROGRAMS
Exceed Your Expectations
Get in touch for more information about these and other course offerings.
ONLINE KNOWLEDGE
Get ready to transform your business into a customer centric market leader with our exciting Customer Experience (CX) courses! You'll learn the fundamental principles and strategies for creating an exceptional customer experience, as well as gain practical examples of how to manage it.
Don't wait any longer to begin your journey towards success? Rise the bar!
Virtual Workshop
Don't miss out on the chance to join one of my workshops on customer journey mapping and customer journey design! It's an unique opportunity to gain valuable insights, enhance your skills and expand your knowledge.
I'll guide you through a step-by-step process that will leave feeling inspired and motivated to achieve your CX goals. Invest in yourself and your future success joining me for this experience!
Experience is everything. Get it right.
Providing a positive customer experience involves making customers feel valued and acknowledged, while also reducing obstacles, increasing productivity, and preserving a personal touch.