About.Me
As like you, I am a professional in marketing and customer experience area. I gained my knowledge in university but also on the job. I have discovered CX as a stand alone discipline in the last 7 years, however my marketing acumen and professional career in last 25+ years always consider customer and their experiences and emotions with.... the brand, the organisation, the products, the touch points and distribution, etc. You see my point :)
I built my expertise working for companies part of BNP Paribas Group and KBC Group always in retail domains.
I also have experience in launching new products and managing product portfolio for local start ups and working for growth of the business and most importantly growth of customer base. It always comes trough superior and personal client experience.
Along that journey I had the chance to get trainings in University as HEC Paris and Chartered Institute of Marketing London (MCIM, Chartered marketer) and Forrester.
I manage to apply theory in practice and I believe I can help you to become really effective CX professional with proven focus on change, efficiency and even financials.
CX pro.me mission is to help marketing and CX managers and professionals be successful in designing and managing memorable customers experience by providing coaching, knowledge, tools, proven techniques and connect the dots approach…. to apply in real business. Let's start together now.
CX knowledge hub
Getting access to the resources here you will benefit from valuable insights, training materials, easy-to-apply frameworks and professional consultations in customer experience domain.
Facilitation of workshops and practical exercises is a support that will be your advantage in todays' CX management challenges.
Online trainings and training programs
Full training program or single courses to support you in building and sustaining CX knowledge you have or your team need to develop
(non) Virtual workshops
Team work toward specific subjects or development of CX skills as customer journey mapping, root cause analysis, etc.
CX Consultations and Audits
Helps you to define where to start or understand what improvements in CX program and customer centric culture you need to initiate
