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CXpro.me
Nov 20, 20245 min read
Bonus is a king! Bonus is a Hell!
Good bonus management is like masterplay in quite many cases.
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CXpro.me
Oct 21, 20245 min read
Employee engagement: as important as customers' one
When employees are engaged, they not only deliver better service but also contribute to a positive brand image, fostering loyalty and satisf
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CXpro.me
Sep 16, 20244 min read
Level up your program and start acting on customers’ feedback
Closed-loop tools enable you to follow-up with customers who leave you feedback.
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CXpro.me
Aug 9, 20247 min read
Launch a Meaningful Voice of a Customer Program
VOC program is a systematic approach to gather, analyse, and act on customer feedback to improve products and overall customer experience.
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CXpro.me
Jan 25, 20242 min read
Net Promoter System as a corner stone for good CXM
How to drive customer experience in the right direction? 25/01/2024; 2 min to read; NPS stands usually for Net Promoter Score but here I...
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CXpro.me
Nov 11, 20233 min read
Symbiosis among channels is crucial for CX
Or how omnichannel experience might become a real nightmare 11/11/2023; 2 min to read; Customers often change their...
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CXpro.me
Oct 5, 20232 min read
4 CX traps every company must avoid
Successful leaders know them by heart … and avoid these not by chance! 05/10/2023; 2 min to read; Customer experience management is...
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CXpro.me
Sep 15, 20232 min read
Understanding customer experience
3 golden rules in CX… and 1 teabag 16/09/2023; 2 min to read; CX is something very simple and in the same time very complex. It is not...
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